VICKI ACRES
REFLEXOLOGY
REFLEXOLOGY & INDIAN HEAD MASSAGE IN HOLMES CHAPEL CHESHIRE
Vicki Acres Reflexology
Policies and Terms and Conditions
I am a member of the Association of Reflexologists (AoR). Being a member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.
As an AoR member:
I am bound by the AoR Code of Practice and Ethics.
I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.
I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.
As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.
I keep data electronically so I am registered with the Information Commissioner’s Office.
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My Personal Business Practice Policies:
1. Appointments
I have health requests of my clients as follows;
- If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
- If you have been involved in a higher risk activity such as attendance at a large event or air travel, please contact me as we may need to postpone your appointment.
In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
2. Fees
- With effect from 1st May 2023 my fees are £48.00 per 1 hour session of Reflexology or Indian Head Massage.
- With effect from 1st May 2023 my fees are £75.00 per 1 1/2 hour session of Top to Toe treatment (combined Indian Head Massage with reflexology).
- My fees are £55.00 per 75 minutes' session of Crystal Reflexology.
- With effect from 12.02.2024 my fees are £55.00 per 1 hour session of Tsuboki®️ Japanese Face Massage.
- My fees are payable in full at the time of treatment. I accept payment by cash, card or by bank transfer.
I reserve the right to choose to use discretion regarding the application of any discounts.
3. Cancellation and Late Arrivals Policy
I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours' notice. This will allow me the option to re book the time slot with someone on my waiting list.
Cancellation with less than 24 hours' notice may result in me charging my usual treatment cost. This fee will be required to be settled prior to any future bookings.
Please note that if you arrive late for your appointment you will be charged in full for the treatment session, but your treatment time will be reduced.
4. Deposits
I do not currently take deposits on booking of appointment, however this is subject to review.
- I reserve the right to request a deposit of 50% of my usual appointment fee from all clients at the time of booking. Appointments made under this deposit scheme are able to be rescheduled with more than 24 hours' notice. With less than 24 hours' notice the deposit will be withheld as stated in my cancellation policy above.
5. Treatment packages
- I may from time to time offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.
- These treatments can be booked during my normal working hours with no restrictions.
- Where an appointment is booked and missed, my cancellation policy above will apply and an amount will be deducted from those remaining.
- These treatments are paid in advance and are fully flexible with 24 hours notice.
- These treatments are non refundable.
- These treatments have to be used within 3 months from the date of purchase.
6. Vouchers
I may from time to time supply the option to buy vouchers for treatments. These may be given as gifts.
- These treatments can be booked during my normal working hours with no restrictions.
- Treatments booked using voucher(s) are paid in advance and are fully flexible with 24 hours' notice.
- Where an appointment is booked using a voucher and missed, or if the customer arrives late for the appointment, my cancellation and late arrivals policy above will apply.
- When booking an appointment using a voucher customers should state their intention to use a voucher as payment and the voucher must be presented on arrival at the appointment.
- These vouchers are non refundable and cannot be exchanged for cash.
- Lost, stolen or destroyed vouchers will not be exchanged or refunded.
- All vouchers issued from 01.01.2024 must be used within 6 months from the date of purchase. All vouchers are required to be used by the expiry date shown on the voucher. Vouchers will not be accepted past the expiry date shown on the voucher.
7. Use of background music
I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.
8. Provision of additional therapies
I may from time to time offer other therapies in addition to reflexology. I will provide these therapies to the same high standard expected by the AoR for reflexology. I will also have insurance in place for these additional therapies
Privacy Policy
PRIVACY AND YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR (implemented by DPA2018 in the UK) brought in new legal protection for personal information from May 2018. This tells you what personal information I hold and why,
and what your rights are.
Who I am and How to Contact Me
Victoria Acres T/A Vicki Acres Reflexology
07928 672056
www.vickiacresreflexology.co.uk
info@vickiacresreflexology.co.uk
Collecting and processing Client Data
In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use
this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you.
If you have contacted me through my website or social media accounts, I take basic contact details and information to allow me to contact you and handle bookings.
Lawful Basis for holding and using Client Information
As a member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is :
a) my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice
b) my requirement to hold your information for the following legal reasons
a. ‘claims occurring’ insurance
b. law regarding children’s records
c. to retain records in accordance with Membership body requirements
d. HMRC requirements to retain information
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a
health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
What information I hold and what I do with it
In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:
- Your contact details
- Medical history and other health-related information (which I will take from you at first consultation)
- Treatment details and related notes (which I will take after each consultation)
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting
your explicit consent.
How Long I Retain Your Information for
I will keep your information for the following periods:
a. ‘claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b. law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
c. HMRC requirements to retain information for 5 years after 31 January submission deadline for the relevant tax year.
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and
managerial procedures to safeguard and secure the information we collect from you. I will contact you using the contact preferences you give me in relation to:
- Appointment times
- Reflexology information or information related to your health
- Special offers and promotions (you may unsubscribe from this at any time)
Your Rights
GDPR gives you the following rights:
- The right to be informed:
To know how your information will be held and used (this notice).
- The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
- The right to rectification:
To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
- The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you
- The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information
- The right to data portability:
under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
- The right to object:
To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
- Rights in relation to automated decision-making and profiling.
- The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they
don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: https://ico.org.uk/
Therapist's Rights
Please note:
- if you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
- Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
- Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
My location
I am based in Holmes Chapel, Cheshire, within easy reach of Knutsford, Congleton, Goostrey, Sandbach and Macclesfield. My treatment room is easily accessible from Junction 18 of the M6. I see clients from the whole of Cheshire and also from farther afield including Stoke on Trent, Staffordshire and Manchester. Off street parking is available.
To find out more or to enquire about booking a Reflexology or Indian Head Massage session or to buy gift vouchers, call me on |07928 672056|. You can also get in touch with me directly, using my secure and confidential online contact form.
Fees & Terms
Reflexology and Indian Head Massage sessions currently cost £48 per session.
Crystal Reflexology and Tsuboki Face Massage sessions currently cost £55 per session.
Payment is taken at the time of the session. I accept payment in cash, card or by bank transfer.
For a first consultation and treatment session you should allow up to 1 hour and 30 minutes. All subsequent sessions last for 1 hour.
Please note that if you arrive late for your session, you will be charged in full for your treatment session, but your treatment time will be reduced.
Please note that if you wish to cancel or rearrange an appointment I require 24 hours’ notice; otherwise I reserve the right to charge you for any sessions missed.